Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
How long does shipping take?
Our onesies are produced on demand to avoid overproduction. Production takes 3-5 working days, after which they are shipped.
• EU: 3-5 working days
• USA: 5-10 business days
How much does shipping cost?
• EU: 4.99 EUR
• USA: $7.99
Can I track my order?
Yes! As soon as your order has been shipped, you will receive an email with the tracking number.
👶 Sizes & Fit
What sizes do you offer?
Our onesies are available in three sizes:
• 3-6 months
• 6-12 months
• 12-18 months
How do the sizes run?
Our onesies are true to size. If in doubt, we recommend ordering one size larger – babies grow quickly!
Is there a size chart?
Yes, you will find detailed measurements for each size on every product page.
🌱 Material & Care
What material are the onesies made of?
100% organic cotton, triple-certified by Organic 100 Content Standard (OCS 100), OEKO-TEX STANDARD 100 and PETA-Approved Vegan. Super-soft, breathable and gentle on sensitive baby skin.
How do I wash the onesies?
• Machine wash at 30°C
• Wash inside out
• Do not bleach
• Iron at a low temperature (inside out)
• Do not tumble dry
Are the prints washable?
Yes! Our prints are high quality and can withstand many washes if you follow the care instructions.
🔄 Returns & Exchanges
Can I return or exchange it?
Yes! You have 30 days to return your order if it is unworn and in its original condition.
How does the return process work?
Contact us by email at service@pooppatrolbabywear.com with your order number. We will take it from there.
When will I receive my refund?
Once we have received and inspected your return, we will refund the purchase price to your original payment method within 5-10 working days.
💳 Payment & Security
Which payment methods do you accept?
We accept all major payment methods: credit card, PayPal, Apple Pay, Google Pay and more.
Is my payment secure?
Yes! All payments are processed via secure, encrypted connections. We do not store any credit card information.
🎨 Products & Design
Why print-on-demand?
We only produce what is ordered – this means no overproduction, no waste and maximum sustainability.
Can I order a custom design?
We don't currently offer custom designs, but we're constantly working on new funny designs! Follow us on social media for updates.
Are onesies suitable as gifts?
Absolutely! Our funny designs are perfect gifts for baby showers, births, or simply to make new parents laugh.
📧 Contact & Support
How can I contact you?
By email: service@pooppatrolbabywear.com
We usually respond within 24 hours.
Do you have a newsletter?
Yes! Sign up for our newsletter and receive exclusive discounts and updates on new designs.
Your question wasn't answered? Just send us an email – we're happy to help!