Terms of service

OVERVIEW

Welcome to Poop Patrol Babywear! The terms “we,” “us,” and “our” refer to Christian Hans Richter, trading as Poop Patrol Babywear. We operate this store and website, including all related information, content, features, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms and Conditions, together with the policies referenced in them, describe your rights and obligations when using our Services and shopping in our store.

Please read these Terms and Conditions carefully. They contain information about orders, payments, delivery, statutory warranty rights, and liability.

Information about how we process your personal data is available in our Privacy Policy. Acceptance of these Terms and Conditions does not replace any consent required under applicable data protection law.

SECTION 1 – ACCESS AND ACCOUNT

To place an order, you must be of legal age or have any required consent from your parent or legal guardian. The applicable statutory rules on legal capacity apply.

To use our Services or order products, you may be asked to provide certain information, such as your email address and billing, payment, and delivery details. Please ensure that your information is accurate, current, and complete and that you are authorized to provide it.

Please keep your account login details confidential and protect them against unauthorized access. Notify us promptly if you discover unauthorized use of your account. Your responsibility for activities on your account is governed by applicable law.

You may not transfer, sell, assign, or license your account to another person without our consent.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products and Services accurately in our store. Colors displayed on your screen may differ slightly from the actual product depending on your screen, device, and settings. Such display differences do not limit your statutory rights regarding defective products.

The agreed characteristics of a product are determined, in particular, by its product description and the agreements made in connection with your order. Your statutory warranty rights remain unaffected.

We may update product descriptions for future orders, discontinue products, or limit the quantities offered. Such changes do not retroactively affect purchase contracts that have already been concluded.

SECTION 3 – ORDERS

The display of products in our store is an invitation to place an order. By placing an order, you make a binding offer to purchase. A purchase contract is formed when we accept your order. An automated acknowledgment that we have received your order does not, by itself, constitute acceptance unless it expressly states otherwise.

Please review your order carefully before submitting it. If you subsequently wish to request a change or cancellation, contact us as soon as possible at service@pooppatrolbabywear.com. Because our products are produced after an order is placed, we may be unable to accommodate changes or voluntary cancellations once production has begun. Any statutory right of withdrawal you have remains unaffected.

If we cannot accept an order, we will notify you using the contact details provided with your order. Payments already made for an order that has not been accepted will be refunded.

Information about statutory withdrawal rights, our voluntary 30-day return policy, and exchanges is available in our Return and Refund Policy. Statutory rights regarding defective products apply independently of that policy.

Our store is intended for customers purchasing products for personal or household use. Orders for commercial resale require a separate agreement with us.

SECTION 4 – PRICES AND BILLING

The prices displayed when you place your order and the agreed payment terms apply. Price changes, discounts, and special offers apply to future orders and do not retroactively change purchase contracts that have already been concluded.

For offers to consumers in Germany and other EU countries, the displayed final prices include any applicable VAT. In other countries, taxes may be calculated separately in accordance with local requirements. Additional shipping charges and fees collected by us are displayed before you submit a binding order. Shipping information is available in our Shipping Policy.

Cross-border deliveries may be subject to additional customs duties or import charges that are not collected by us. Where such charges may apply and are payable by you, we will inform you before the contract is concluded.

Promotions may be subject to additional conditions, such as validity periods, minimum order values, or restrictions on combining offers. These conditions are stated with the relevant promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information for your orders. You may only use payment methods that you are authorized to use.

SECTION 5 – SHIPPING AND DELIVERY

Information about shipping charges, production times, delivery times, and tracking is available on the relevant product pages, during checkout, and in our Shipping Policy.

Delivery times expressly described as estimated are estimates. Individually agreed delivery dates and your statutory rights in the event of delivery delays remain unaffected. The late-delivery voucher promise described in our Shipping Policy applies in addition to your statutory rights.

If you order as a consumer, we generally bear the risk of accidental loss or damage during shipping until the products are delivered to you or a person you have designated to receive them. Statutory exceptions remain unaffected, particularly where you independently commission a carrier that we did not previously nominate.

If a shipment is lost, damaged, or delayed, please contact us at service@pooppatrolbabywear.com.

SECTION 6 – INTELLECTUAL PROPERTY

The content of our Services, including text, images, graphics, logos, video and audio files, and their design and arrangement, may be protected by copyright, trademark rights, and other intellectual property rights. These rights belong to us or the respective rights holders.

You may use the Services for personal, non-commercial purposes. Any further reproduction, distribution, modification, publication, or commercial exploitation of protected content is permitted only with the necessary authorization from the rights holder or where allowed by law.

Using our Services does not grant you additional rights to trademarks, copyrights, patents, or other intellectual property. Uses permitted by law remain unaffected.

Names, logos, product and service names, designs, and slogans belonging to Poop Patrol Babywear, Shopify, or other providers must not be used in a way that infringes the rights of their respective owners.

SECTION 7 – OPTIONAL TOOLS

Third-party features or tools may be available through the Services. Our influence over their technical operation and availability may be limited.

When using such tools, please review the applicable terms of use and privacy notices of the relevant provider. Any additional charges or separately required agreements must be disclosed before use.

Our own contractual obligations and our liability under Section 16 remain unaffected. This applies in particular where we use third-party providers to fulfill our obligations.

These Terms and Conditions apply to future features to the extent that they are relevant to those features and validly incorporated into the applicable agreement. Additional terms may apply where separately disclosed.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links to websites or embedded features operated by third parties. The respective provider is generally responsible for its content and offerings.

Please review the relevant third party’s terms of use, privacy notices, and other policies before submitting personal data or completing a transaction with that provider.

Questions or complaints about products and services purchased directly from a third party should be addressed to that provider. Our own legal responsibility for linked or embedded content remains unaffected.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store operates on Shopify’s platform. Shopify provides technical services that enable us to offer the Services to you.

Your contracting party for purchases in our store is Christian Hans Richter, trading as Poop Patrol Babywear. Providing the store platform does not, by itself, make Shopify the seller of the products offered by us.

Please contact us with questions about orders, payments, delivery, returns, or defective products. This provision does not exclude any statutory claims against us or Shopify.

SECTION 10 – PRIVACY POLICY

Information about how we collect, process, and share personal data in connection with the Services is available in our Privacy Policy. Information about Shopify’s processing of personal data is also available in Shopify’s Privacy Policy.

Because the Services are hosted by Shopify, Shopify processes personal data in connection with your access to and use of the Services. Data may be transferred to Shopify and other service providers that may be located outside your country of residence. Please consult the relevant privacy notices for details about processing purposes, legal bases, recipients, international data transfers, and your rights.

Further information about the processing of your personal data by us and our service providers is available in our Privacy Policy. Where consent is required, it is obtained separately. Merely using the Services or accepting these Terms and Conditions does not replace such consent.

SECTION 11 – FEEDBACK

If you submit reviews, suggestions, proposals, or other content to us (“Feedback”), you must be authorized to provide that content. Your Feedback must not infringe third-party rights or contain unlawful, abusive, misleading, or harmful material.

By submitting Feedback for publication, such as a product review, you grant us a non-exclusive, royalty-free right to store, reproduce, and publish that Feedback in connection with our Services. Technical or editorial adjustments are permitted provided they do not change the meaning of your statement. Use for additional advertising purposes will take place only where the necessary rights or consents have been obtained.

Please disclose any compensation or other incentive you have received for a review. You may not use a false identity or mislead others about the origin of your Feedback.

We may review and remove content that violates applicable law, third-party rights, or these Terms. We are obliged to pay for or publish submitted Feedback only where separately agreed.

This section does not authorize the publication of confidential communications with our customer service team. Your privacy and personality rights remain unaffected.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Despite careful maintenance, information in our store may contain errors, inaccuracies, or omissions, for example in product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We may correct and update such information. Doing so does not automatically amend or cancel contracts that have already been concluded. Statutory rights, including any right to avoid a contract because of a legally relevant mistake, remain unaffected.

If an error affects your order, we will inform you and discuss the next steps with you. Any refunds required by law will be processed in accordance with applicable legal requirements.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes. In particular, the following are prohibited:

• violating applicable laws or third-party rights;
• infringing copyrights, trademarks, or other intellectual property rights;
• harassing, threatening, abusing, or deceiving other people;
• submitting false or misleading information with fraudulent intent;
• distributing unlawful content, unsolicited advertising, or spam;
• impersonating another person;
• uploading or transmitting viruses, malware, or other harmful code;
• collecting or using other people’s personal data without authorization;
• phishing, unauthorized automated data extraction, or other access that circumvents safeguards, infringes rights, or disrupts the Services;
• circumventing or interfering with security features.

Where there are reasonable grounds to suspect a significant violation, we may temporarily restrict access to the Services. Permanent suspension may be appropriate, particularly for serious or repeated violations. We will consider your legitimate interests and inform you where legally permitted and where doing so would not undermine the purpose of the measure. Rights under existing purchase contracts remain unaffected.

SECTION 14 – TERMINATION OF THE AGREEMENT

You may stop using our Services at any time and ask us to close your customer account. Statutory retention obligations and outstanding orders and claims remain unaffected.

We may terminate access to a customer account for good cause, particularly in the event of serious or repeated violations of these Terms. Where required and reasonable, we will first request that the violation be remedied.

Ending account access does not automatically cancel existing purchase contracts. Outstanding payment, delivery, refund, and statutory warranty claims remain subject to the contractual agreements and applicable law.

Provisions intended by their nature to continue after termination remain applicable to the extent permitted by law. These include intellectual property rights, usage rights already granted, and existing liability claims.

SECTION 15 – STATUTORY WARRANTY RIGHTS AND AVAILABILITY

Our products are subject to statutory warranty rights. These rights are not excluded or restricted by these Terms and Conditions, our Return and Refund Policy, or our use of Shopify.

Additional guarantees apply only where expressly offered. The relevant guarantee terms will be provided separately. Statutory warranty rights apply independently of any additional guarantee.

We aim to operate our website reliably and without errors. However, we cannot promise uninterrupted availability of every website feature at all times. Our obligations under existing contracts and our liability under Section 16 remain unaffected.

SECTION 16 – LIABILITY

We are liable for damages in accordance with applicable law. This includes, in particular, damages arising from death, personal injury, or harm to health, damages caused intentionally or negligently, and claims under the German Product Liability Act.

These Terms and Conditions do not contain a blanket exclusion of your statutory rights to compensation. Mandatory statutory liability and rights under expressly provided guarantees remain unaffected.

SECTION 17 – RESPONSIBILITY FOR LEGAL VIOLATIONS

If you cause damage through a culpable breach of statutory or contractual duties, your responsibility is governed by applicable law.

Merely accessing or lawfully using our Services does not create an obligation to indemnify us, Shopify, or third parties or to pay their legal costs.

If third parties make claims concerning content you have submitted, we may ask you for information needed to clarify the matter. Whether and to what extent you are responsible for damages or costs depends on the applicable legal requirements.

SECTION 18 – SEVERABILITY

If any provision of these Terms and Conditions is or becomes invalid, the validity of the remainder of the contract is governed by applicable law. Where provided by law, the relevant statutory provisions replace invalid terms.

SECTION 19 – INDIVIDUAL AGREEMENTS AND INTERPRETATION

Our failure to exercise or enforce a right immediately does not, by itself, constitute a waiver of that right.

Individual agreements between you and us take precedence over these Terms and Conditions. Mandatory statutory provisions remain unaffected.

These Terms and Conditions are interpreted in accordance with applicable legal rules. Where required by law, ambiguities are interpreted against the party supplying the standard terms.

SECTION 20 – ASSIGNMENT AND TRANSFER OF CONTRACT

The assignment of claims and transfer of rights are governed by applicable law. These Terms do not restrict assignment rights protected by law.

Transferring the entire contract to a different contracting party requires the necessary consent of the affected party unless applicable law provides otherwise.

SECTION 21 – GOVERNING LAW AND JURISDICTION

The law of the Federal Republic of Germany applies. If you are a consumer, the mandatory protections of the law of your country of habitual residence remain applicable to the extent that they would apply in your favor without this choice of law.

Jurisdiction is determined by applicable law. These Terms and Conditions do not establish exclusive jurisdiction at our place of business for disputes with consumers.

SECTION 22 – HEADINGS

Headings are provided for ease of reference. The wording of each provision determines its content and interpretation.

SECTION 23 – CHANGES TO THE TERMS AND CONDITIONS

You can review the current version of these Terms and Conditions on this page.

We may amend these Terms for future orders. An existing purchase contract generally remains subject to the version validly agreed when that contract was concluded.

Changes to existing contractual relationships require a valid legal basis or the necessary agreement. Merely publishing a new version or your continued use of the website does not automatically amend existing purchase contracts.

SECTION 24 – CONTACT INFORMATION

If you have questions about these Terms and Conditions, please contact us at service@pooppatrolbabywear.com.

Poop Patrol Babywear
Christian Hans Richter
Anna-Nopper-Str. 17
70806 Kornwestheim
Germany

Website: pooppatrolbabywear.com
Email: service@pooppatrolbabywear.com
VAT identification number: DE337984427